Understanding Terra's Shipping Rates and Policies

Learn how we tailor shipping rates to your location and order size. Maximize your savings by ordering in bulk – the more you buy, the less you pay in shipping!

Order Volume	$0.00 - $48.99	$49.00 - $78.99	$79.00 +
SECTOR - A	$10.00	FREE	FREE
SECTOR - B	$20.00	$8.00	FREE
SECTOR - C	$25.00	$8.00	$5.00
SECTOR - D	$30.00	$15.00	$15.00

*Shipping rates applied based on order value before taxes and after discounts and points.

Detailed Shipment Schedule and Processing Times

Experience the freshness of on-demand production! Our factory operates from Monday to Thursday, ensuring each order meets our high-quality standards.

Here's how your order timing affects shipping:

• Monday Orders: Dispatched by Wednesday

• Tuesday to Wednesday (before 11:00 AM EST) Orders: Dispatched by Thursday

• Wednesday (post-11:01 AM) to Thursday (before 11:00 AM EST) Orders: Dispatched by Monday

• Thursday (post-11:01 AM) to Friday Orders: Dispatched by Tuesday

• Weekend Orders: Dispatched by Wednesday

For urgent deliveries, contact us at 514-381-2571 or 1-800-268-3772 Ext. 226. We'll explore all expedited options for you!

Estimated Delivery Times for Local, Regional, and National Wholesale Orders

• Local Deliveries: Within 1 day

• Regional Deliveries: Up to 3 days

• National Deliveries: Up to 7 days

For next-day delivery, reach out to us at 514-381-2571, 1-800-268-3772 Ext. 226, or comptoir@terracaf.ca.

No Minimum Order Requirements

Shop freely with no minimum order constraints!

Nationwide Shipping Across Canada

From Vancouver to Halifax, we've got Canada covered!

Track Your Order with Ease

Stay updated! Request your tracking number anytime after receiving your shipment confirmation. Contact us at 514-381-2571, 1-800-267-3772 Ext. 226, or comptoir@terracaf.ca.

Shipping Methods

We use Canada Post & Courrier Plus for your convenience.

Convenient Order Pick-Up Option

Prefer to pick up? Choose this option at checkout and visit us at 290 Port Royal Street W., Montreal, Canada, H3L 2B4. Our doors are open from 7:30 AM to 4:00 PM, Monday to Thursday.

Return Policy for Wholesale Orders

Your satisfaction is extremely important to us. If you're experiencing an issue with your order, please immediately contact our Customer Service Department: 514-381-2571, 1-800-268-3772 Ext: 258.

Depending on the nature of the situation, we may refund returns made within 30 days (minus shipping and handling).

Returns must first be approved.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You'll also need the receipt or proof of purchase.'To start a return, you can contact us at sac@terracaf.ca.

Please note that returns will need to be sent to the following address:

TERRA CAFE ET THE LTÉE - 290 RUE DE PORT ROYAL W. MONTREAL, QUEBEC. H3L 2B4

If your return request is accepted, we may depending on the nature of the return send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 15% restocking fees may also be applicable.'You can always contact us for any return question at sac@terracaf.ca.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Policy for Wholesale Orders

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at sac@terracaf.ca.